Frequently Asked Questions (FAQ)
Welcome to our FAQ.
on this page you can find our frequently asked questions and its answers. In case you have a question that has not been answered yet, please get in touch via our contact form.
Find the contact form herer Contact
- Colab Chaintensioner
-
Question: Which Chains are compatible with the Colab Chain Tensioner
Answer: There is no definitive answer because of the many products on the market. But we can say that all common 9/10/11 and 12-speed chains manufactured by SRAM, Shimano and KMC should fit. Special single speed chains such as Half-Link and BMX chains as well as KMC Wide chains are not compatible.
Question: Which sprockets are compatible with the Colab Chain Tensioner
Answer: From 13T up to 17T sprockets are compatible. Smaller sprockets are not compatible since they don’t have enough chain-wrap. Bigger sprockets are not compatible due to the limited space between the sprocket and the upper pulley wheel on the Colab Chain Tensioner.
Question: I have a problem with the chain tension
Answer: Please see our How to Install video here for setup issues.
Question: I have a problem with the XD-Single Speed Kit
Answer: In case you still have fitment issues after using all supplied washers to adjust the chainline, please check if you have a XD rather than XD-R freehub. In case of the XD-R freehub, you need to a additional washer to the SSP-Kit (Part No.: #20070) to compensate for the difference in Freehub body length.
Question: Can I dissasemble my chain tensioner?
Answer: We do not reccomend dissasembling your Chain Tensioner. Regularly cleaning away dust and applying a small amount of dy lubricant should keep it working smoothly.
Question: Can i use all supplied washer to adjust the chainline at once
Answer: Yes, you can adjust your chainline using the supplied washers up to 3.3mm
Question: Where can i find replacement parts for my Colab Chain Tensioner
Answer: You can find spare parts at our online-shop (https://shop.reverse-components.com) or at your local retail or online shop.
Question: My chain is skipping on the sprocket, what can i do
Answer: Please see our How to Install video here for setup issues. Often this is due to the chain being too long, or not leaving the correct 1-3mm gap between th sprocket and top cog of the tensioner.
Question: Which types of bikes are compatible to the Colab Chain Tensioner
Answer: Generally it can be used on all bike that come stock with a derailleur hanger. It does not matter if ist a Hardtail or a Full-Suspension bike.
Question: How do I remove my rear wheel now?
Answer: To remove your rear wheel, the Chain Tensioner should be slightly loosened on the deraillieur hanger to remove tension, then it can be removed.
Question: Is the Tension inside the Colab Chain Tensioner adjustable
Answer: No, our Colab Chain Tensioner is designed with a fixed tension.
Question: My Colab Chain Tensioner broke, what should i do
Answer: In case your Colab Chain Tensioner got damaged, please contact our customer support for a crash-replacement offer or a warranty request. Our Customer support will assess your case and get you back riding!
- Reverse Angle Spacer
-
Question: Does this Angle Spacer fit my Fork?
Answer: Check what type steerer tube your fork has. There are various versions of forks on the market. The same model exists for both versions of steerer tube. Therefore we can not tell by model name. If you need help, send an Image of the uninstalled Fork (removed from the frame).Question: Does this Angle Spacer fit my Frame?
Answer: Check your Frames headset standard (ZS or EC compatible, IS incompatible), check the maximum allowed axle-to-crown, and verify you will not exceed it using the +10mm Angle Spacer.Question: Does this Angle Spacer fit my Headset?
Answer: Check for bearing angle of 45° and headset type to be either ZS (Zero Stack) or EC (External Cup). IS (integrated) is not compatible.Question: Can it be used to steepen the headangle?
Answer: No, it does work with increasing the stack height, not with actual angle adjustment. The Angle spacer can only slacken the head angle, not steepen it.Question: What is the added stack-height?
Answer: The Angle Spacer does add 10mm to your axle-to-crown height. Check with your frame manufacturer to see if the added axle-to-crown is allowed. The Angle Spacer can't be used when the axle-to-crown height exceeds the manufacturer's limit.Question: Can the Angle Spacer be stacked?
Answer: No version of the Angle Spacer is designed to be stacked. Only one to be used.Question: Is the Angle Spacer compatible to a carbon steerer tube?
Answer: We do not recommend the use on carbon steerer tubes.Question: The Angle Spacer does not bottom out on the fork-crown during Installation, what can i do?
Answer: Check if the Angle Spacer is installed right side up (logo must be readable). The Angle Spacer needs to be set in the same way as a non-split crown race. Special tools are required. For details, see our manual: LinkQuestion: Does the Angle Spacer fit a E-Bike 1.8"-1 1/8" steerer tube?
Answer: No, we do not offer a compatible version.Question: Is your BASE-Series headset lineup compatible?
Answer: Yes, all of our BASE-Series headsets are compatible.Question: Does the logo need to point in a specific direction upon installation?
Answer: No, the logo can face in any direction as long as it is the right side up (logo readable when the fork is installed).Question: Does the Angle Spacer fit a straight 1.5" Steerer Tube?
Answer: Yes, the tapered version can be used.Question: Does the Angle Spacer change more then the headangle of my Bike?
Answer: Yes, the Angle Spacer will alter the geometry of the bike in a slight way (slacker seat angle, longer wheelbase, etc.)Question: Is the Angle Spacer reusable?
Answer: Yes, if the Angle Spacer is removed correctly, it is reusable. Special tools are required. See our manual for details: LinkQuestion: How can i remove the Angle Spacer?
Answer: Special tools are required. See our manual for details: Link - Other Products
-
To be continued
